Scheduling Policies

I understand that scheduling my child(ren)’s lesson and my child(ren)’s attendance is  my responsibility.  

Make Up Lesson Policies

• Absent Swimmers who provided a Call-Out Notice to TideWater Swim School are eligible for a make-up lesson.  

• Make-up lessons should not be used regulalry. You are expected to attend your child's regularly scheduled lesson – any extenuating circumstances will be handled on a case by case basis. 

• While we understand that emergencies happen, all call outs must be made at least 24hrs in advance, any call outs made inside the 24hr window will be made on a case by case basis for eligibility for a make up. 

• A Make-up must be used within 60 days from the date of absence.

• All Make-Up Lessons are filled on a first-come first-serve basis through signup genius.

• Make-Up Lessons are not guaranteed to be with your regular class instructor.

• Only one make up may be carried at a time. Makeups cannot be accrued. 

• If you sign up for a make-up slot and do not attend the class you forfiet that makeup class.

• Makeup classes can only be taken in the level your swimmer is currently participating in. 

• In the rare event a class is canceled by TideWater Swim School for instructor absence, a Make-Up Lesson will be scheduled at a future date to be determined by TideWater Swim School or issue a prorated credit to be used in a future month.

• Emergency closings may not result in a Make-Up Lessons.

Callout Policy

• All Call-out notices must be directed to HERE 

• Failure to fill out the Call-Out form will result in the loss of the Make-Up Lesson.  

• While we appreciate email, verbal notices to instructors, telephones calls, text messages,or  social media posts, , we cannot accept them as a call out notice.

• Once a Call-Out Notice is provided, your child’s spot for that class is forfeited.  It will be offered to another student via Sign-Up Genius.

• No credit or refund will be issued for a Swimmer’s absence.  

Lateness Policy 

• If a student does not show up to a scheduled lesson without prior required notification, the lesson will be forfeited.

• Instructors will only wait 10 minutes for late arrivals. After 10 minutes, the lesson will be determined a “no show” and will be forfeited.

​Instructor Policy

• While TideWater Swim School makes every effort to give swimmers the instructor chosen at registration, this is not always possible. Swimmers are guaranteed a trained/certified, competent instructor—not a specific instructor.

• TideWater Swim School reserves the right to switch instructors without advance notice if necessary.

• In the event that an instructor is absent, TideWater Swim School makes every effort to get an equally-qualified substitute. If TideWater Swim School is unable to secure a sub, then TideWater Swim School will make up the instructor’s missed Lessons at a later date.

Cancellation Policy (pool closures) 

• TideWater Swim School makes every effort to give all lessons as scheduled. If for any reason Riverwinds Community Center / Jersey Wahoos closes their facility, we are unable to provide a Make-Up lesson, refund or credit.  Closure examples include, but are not limited to, inclement weather (hurricanes, tornadoes, severe weather), emergency closing due to thunderstorms, power failure, health/safety risks, emergency repair or any situation for which Riverwinds Community Center / Jersey Wahoos deems it necessary for their facility to be closed.